Privacy Policy

Our website follows the Privacy Commissioner’s Guidelines for Federal and ACT Government Websites.

Users are advised that there are inherent risks in transmitting information across the internet. Individuals may contact our Office by phone or mail if they have concerns about making contact via the internet.

Collection

When individuals only browse the website, we do not collect their personal information. Sometimes, we collect personal information that individuals choose to give us via online forms or by email, for example when individuals:

When an individual looks at our website, Q4 Technology, our internet service provider and Google, make records of the individual’s visit and logs (in server logs) the following information for statistical purposes:

  • the individual’s IP (internet protocol) address;
  • the individual’s ISP (internet service provider;
  • information about whether or not the individual has visited the Q4 Technology website in the past;
  • details of the operating system and internet browser software that the individual has used to browse the Q4 Technology website;
  • the pages the individual accessed and documents downloaded; and
  • the previous site the individual visited.

We do not identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider’s server logs.

Cookies

Our website uses session cookies during a search query of the website and when an approved individual accesses certain administration and contribution areas on our site. Our internet service provider does not employ cookies on our website except in those circumstances. Google uses cookies to track usage of this website. The website statistics for this site are generated from the data that Google collects through these cookies, as well as information contained in our server logs.

When an individual closes their browser the session cookie set by our website is destroyed and no personal information is maintained which might identify an individual should they visit our website at a later date.

Use and disclosure

We only use personal information collected via our website for the purposes for which it was given to us.

We do not share personal information about individuals with other government agencies, organisations or any one else unless one of the following applies:

  • the individual has consented;
  • the individual would reasonably expect, or has been told, that information of that kind is usually passed to those individuals, bodies or agencies;
  • it is required or authorised by law;
  • it will prevent or lessen a serious and imminent threat to somebody’s life or health;
  • the disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.

When an individual’s email address is received by us because they sent us a message, the email address will only be used or disclosed for the purpose for which they have provided it. It may also be added to a mailing list that is sent from Q4 Technology’s servers.

Personal information published on the following webpages is done with the consent of the individual: User Profile Page.

Data quality

We maintain and update personal information collected from or published on our website as necessary or when we are advised by individuals that their personal information has changed.

Data security

We offer an encrypted email service for individuals to lodge enquiries and complaints. For further information see the secure email page of our website.

Individuals who choose to join our email lists, complete online forms or lodge enquiries will have their contact details stored on password protected databases.

Staff members associated with website maintenance have access to our website’s backend system which is password protected. Our website server, hosted by our internet service provider, is also password protected. All servers are protected and separated by network firewalls.

Access and correction

For information about how to access or correct personal information collected on our website please contact us via the details on our Contact Us page.

If an individual requests access to the personal information we hold about them, or requests that we change that personal information, we will allow access or make the changes unless we consider that there is a sound reason under the Privacy Act, Freedom of Information Act 1982 (Cth) (FOI Act) or other relevant law to withhold the information.

If we do not agree to provide access to personal information the individual may seek a review of our decision or may appeal our decision under the FOI Act.

If we do not agree to make requested changes to personal information the individual may make a statement about the requested changes and we will attach this to the record.

Individuals can obtain further information about how to request access or changes to the information we hold about them by contacting us